How we look after your information

Who we are

Xiya's Organic is a botanical skincare brand based in Nairobi, Kenya. You can reach us at hello@xiyasorganic.com or on WhatsApp.

What we collect and why

Your email address, only if you subscribe in the footer. We use it to send occasional updates about new products and skincare tips. The form is handled by our website host, Netlify.

Your WhatsApp messages and order details. When you order or ask us a question, your phone number, name, delivery location and message are handled through WhatsApp, a service run by Meta. We use these details to confirm your order, arrange payment and deliver it.

Your order list. The items you add to your order are saved only in your own browser. They reach us only if you send them to us on WhatsApp.

Cookies and tracking

This website does not use advertising or analytics cookies. Fonts are loaded from Google Fonts, which means your browser contacts Google when a page loads. If we add analytics later, we will update this page.

Who we share it with

We do not sell your information. We share only what is needed to deliver your order, for example your name, phone number and delivery location with a courier, and we rely on service providers such as our website host and email service.

Your choices

You can unsubscribe at any time, or ask us to see, correct or delete your information, by emailing hello@xiyasorganic.com. We will reply as soon as we can.

Changes

If we change how we handle your information, we will update this page and the date at the top.